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Tourism Tickets Cancellation Policy

Cancellation and Refund Policy

Tourism Tickets sells tickets on behalf of venues and event organizers. Each ticket has its own cancellation conditions, set by the organizer and shown on the ticket page before you buy. Here’s what they mean and how to cancel.

How to cancel
Contact support

Your ticket at a glance

Every ticket shows one of these three conditions on its page, in “See Info” and at checkout.

Free cancellation

Cancel for free until the deadline

Cancel up to the time shown on the ticket page, for example 24 or 48 hours before your visit.

You get back: 100% of what you paid.

Flexible Cancellation

Add it at checkout

Some non-refundable tickets let you add Flexible Cancellation for an extra fee. You can then cancel for any reason before the deadline shown when you book.

You get back: the full ticket price. The Flexible Cancellation fee isn’t refunded.

Non-refundable

No changes or refunds

The ticket can’t be cancelled, changed or refunded once you’ve bought it.

You get back: no refund.

How to cancel

  1. Check your conditions. Open your confirmation email or the ticket page and look at “Cancellation Policy”.
  2. Contact us before the deadline. Use the form on the Help page or write to support@tourism-tickets.com.
  3. Include your order number. If your ticket can be cancelled, the refund goes back to the payment method you used.
Contact support
Email support@tourism-tickets.com

Cancellation and refund questions

How long does a refund take?

Refunds always go back to the payment method you used. They can take 10 days or more to reach your account, depending on your bank.

Is the Flexible Cancellation fee refunded?

No. If you cancel a ticket with Flexible Cancellation, you get the full ticket price back, but not the Flexible Cancellation fee.

What happens if the venue cancels my event?

You’ll get a full refund. If you haven’t heard from us, contact support with your order number.

Can I change the date or time of my ticket?

No. Tickets can’t be moved to another date or time. If your ticket allows cancellation, you can cancel it and book a new one for the date you want.

Where can I see the conditions of my ticket?

On the ticket page before you buy (under “See Info” and “Cancellation Policy”), at checkout and in your confirmation email. The conditions shown when you book are the ones that apply.

This page summarises section 3.3 of our Termos de Uso. If anything here differs, the Terms of Use prevail.